Privacy Policy

Professional Cleaners Near Me ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at https://professionalcleanersnearme.com.au or engaging our services, you consent to the practices described in this policy.

We collect personal information that is necessary to provide our cleaning services and respond to your enquiries. This includes:

• Full name
• Email address
• Phone number
• Business or company name (if applicable)
• Property address or suburb
• Service requirements and preferences
• Communications with us via email, phone, or WhatsApp

We also collect non-personal information such as browser type, pages visited, and time spent on our website through cookies and analytics tools.

We collect information when you:

• Complete a quote request form on our website
• Contact us by phone, email, or WhatsApp
• Enter into a service agreement with us
• Subscribe to any communications
• Interact with our website (via cookies and analytics)

We use your personal information to:

• Respond to your quote requests and enquiries
• Provide, manage, and improve our cleaning services
• Schedule and confirm cleaning appointments
• Send service-related communications and invoices
• Comply with legal obligations
• Improve our website and service offerings

We will not use your information for direct marketing without your consent. You may opt out of any marketing communications at any time.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our directly employed cleaning staff (on a need-to-know basis for service delivery)
• Third-party service providers who assist us in operating our website or providing services (e.g. email providers), subject to confidentiality obligations
• Government or regulatory authorities where required by law

Our website uses cookies to enhance your browsing experience and collect anonymous analytics data (such as page visits and traffic sources). We use Google Analytics to understand how visitors use our site.

You can disable cookies through your browser settings, however this may affect the functionality of our website. Cookies do not collect personally identifiable information unless you have submitted a form.

Your personal information is stored securely on Australian or internationally hosted servers with appropriate security measures including encryption, access controls, and secure transmission protocols (HTTPS).

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry and quote data is generally retained for up to 2 years. You may request deletion of your data at any time (subject to legal requirements).

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (where legally permissible)
• Complain about how we handle your personal information

To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

For any privacy-related enquiries, requests, or complaints, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.